SHIPPING & RETURNS
Shipping Policy
We offer these categories of shipping:
FRANCE :
Tracked Shipping (1 -2 days)
-with a tracking code-
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EUROPE:
Priority Mail (2-3 days)
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REST OF THE WORLD:
Priority Mail (1 week - 4 weeks)
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The price will be automatically calculated based on the weight of your purchases, at checkout.
If you want to place an international order with tracked shipping drop us a message through the contact form and we'll discuss about it!
Please keep in mind that because of Covid-19, some destinations might require longer for the packages to arrive.
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Order Handling
It usually takes us 4-7 days to prepare your orders, and sometimes even more than that if it's a busy time like Christmas.
So please, plan accordingly so you can get
your beautiful stationery and accessories in time!
Return & Exchange Policy
The Twinkle Twinkle Studio accepts Returns on brand new, un-used items.
However, the shipping for the items will be at your charge.
Defective Items
The Twinkle Twinkle Studio is a mostly hand-made brand, and we strive to offer you the best quality with our products. If you received a defective or wrong item, please drop us a message through the contact form, and we'll try to find a solution for you!
Packaging
The Twinkle Twinkle Studio strives to be as green as possible!
We only print your order receipt if it comes from a foreign country, for customs.
Our packaging is mostly plastic free: we use cardboard mailers or boxes to ship your items, tissue paper to wrap everything up nicely and shredded paper to protect your products when needed! We only use plastic bags to protect your Stickers from humidity while they travel to you! And bubble wrap if you buy something fragile! But we can't wait to switch to compostable ones! Our earrings come in reusable pouches. We try to shop local as much as we can for materials and packaging supplies, and order in bulk to reduce our CO2 impact on our environment.
So please, RECYCLE, REUSE or COMPOST everything accordingly!
The Earth will thank you!